Terms & Conditions

Last updated: 07/01/25

Welcome to Jane Austen's Letters. By visiting our website, placing an order, or subscribing to our mailings, you agree to the terms and conditions outlined below. Please read them carefully—just like one of our letters.

1. Overview

This website is operated by Jane Austen's Letters. Throughout the site, the terms "we," "us," and "our" refer to Jane Austen's Letters. By using our site or purchasing something from us, you agree to be bound by the following terms, including any additional policies linked here. These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.

2. Use of Our Site

By accessing or using any part of our website, you agree to be bound by these Terms of Service. If you do not agree to all the terms, then you may not access the website or use any of our services. We reserve the right to update, change, or replace any part of these Terms at any time by posting updates here. It's your responsibility to check this page periodically for changes.

3. Your Account

When you create an account or subscribe, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. We reserve the right to refuse service, terminate accounts, or cancel orders if we suspect any violation of these Terms.

4. Products & Subscriptions

We do our best to describe our letter experiences and products as accurately as possible—but some things are better felt than explained. We reserve the right to:

• Limit or cancel orders
• Change pricing without notice
• Modify or discontinue a product or subscription at any time

5. Shipping & Delivery

We ship every two weeks based on your subscription cycle. While we pack each envelope with care and love, delays can occasionally happen due to postal issues or high demand. Please ensure your mailing address is correct—we are not responsible for letters lost due to incorrect or incomplete information.

6. Returns & Refunds

Due to the nature of our mailed experiences, all sales are final. If your order arrives damaged or if something's gone awry, reach out to us at support@lettersfromjaneausten.com. We'll make it right when we can.

7. Third-Party Tools & Links

We may use third-party services or include links to external sites. We're not responsible for their content, privacy practices, or actions. Please review their terms before engaging.

8. Personal Information

Your submission of personal information is governed by our Privacy Policy. In short: we handle your information with care and only share it with trusted providers when necessary.

9. Prohibited Uses

You agree not to use our site or services for any unlawful, abusive, or disruptive purpose. That includes violating any local laws, spamming, or interfering with the experience of other readers.

10. Limitation of Liability

We don't promise your life will change from one letter—but we do our best to deliver something beautiful. That said, Letters From Jane Austen shall not be liable for any damages arising from your use of our services, including but not limited to delivery delays, missed expectations, or third-party interactions.

11. Governing Law

These Terms are governed by the laws of the United States. Questions? We're just a message away. For any questions about these Terms, email us at support@janeaustensletters.com. We'll respond as thoughtfully as we write.